Where is my order?
Remember you can query the status of your order at any time in the My account section.
What is more, when your order leaves our warehouses, we will send you an e-mail.
How can I exchange or return an item purchased online?
You have up to 10 days from reception of your order to exchange your item for another size or request a refund.
You can request the free home collection service and a courier will collect your parcel containing the items you wish to exchange or return.
Can I cancel or change my order?
Please login to your account to cancel/view your order.If you want to cancel your order,simply click on cancel order.
An e-mail will be sent to us stating your cancellation and the confirmation of the same will be given from our end.
I have a promotional or discount code. How do I use it for an online purchase?
In the shopping cart section please enter the code and you will get discount worth value of coupon / voucher.
What are the delivery types?
Enter your home or office address when making your purchase and we will deliver the order to your chosen destination.
How can I pay for my purchases?
You can choose between various payment methods:
DEBIT OR CREDIT CARD
CASH ON DELIVERY
I cannot find my size or the colour I like. What should I do?
You can reach out to us at email@example.com and mention the style or size you want.
We wil intimate you once that product is again available on our website.
I have not received all the items in my order. What should I do?
Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.
If you have not received any e-mail, contact us and will we reply to you as soon as possible.
The items received are incorrect or are defective. What should I do?
If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them at our warehouses and inspect the condition of the garments.
To process the return, contact us we will guide you.
Are the items included in the shopping basket reserved automatically?
No, including an item in the shopping basket does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before your confirm your purchase despite being available when you added them to your shopping basket.
I want to stay informed of offers, lookbooks and new collections. What should I do?
Sign up to our newsletter! You'll be up to date with the latest trends and our promotions.